We improve the performance, capacity, flexibility and agility of your SAP system.
With our Basis service, we guarantee a 24/7 service thanks to our dedicated experts in France, Tunisia, Egypt, Belgium, and Morocco.
This agility and expertise serve your most complex SAP landscapes to ensure a complete and seamless integration that fits your needs.
Our expertise in the field of SAP systems, databases and infrastructure allows us to support every aspect of your SAP solutions environment in all its complexity.
Our main BC services:
. All SAP products
and with major expertise around HANA technology
. Copy and update of the SAP system
. Installation of high availability solutions
. SAP Router
. Installation of support packages and add-ons
Configuration of settings, OSes and virtual machines
. Administration of databases
. Import and export of data
. Archiving, backup and restoration
. Disaster recovery
. Performances optimisation
. Data Volume Management
. Master data management
. 24 x 7 support
. Monitoring et alerts
. Incident management
. Performance analysis
. Generation of KPIs
. Generation of reports
. Administration and maintenance of systèms
. Printer management
. Job planning
. Transport management
. Monitoring and performance optimisation
. Weekly/monthly system review and report writing
. Security: user and authorisation management
. Version updates ( OS, DB, SAP applications)
. Security updates and patches
. Kernel Updates
. SAP notes
. Systems migration
. Migration S/4HANA
. Migration Database/HANA
. Cloud and hardware migration
. Migration of data centrer
From your audit to your follow-up, our BC Basis team is with you in all your projects related to your SAP system, by respecting this process:
You wish to benefit from full coverage of you SAP systems backed by a flexible SLA, on-demand support, spontaneous augmentation of resources or one of our added-value packaged services: we will customise our BASIS services in order to satisfy your business needs.
Specific teams for each of your issues to support you in fulfilling your projects.
We have created different services to ensure the performance of your systems simply and safely.
We support you in all types of situations, thanks to packaged services, with dedicated teams according to three levels of complexity, adapted to your needs and technological developments:
L1 support includes proactive system monitoring, recording of issues, reporting and escalation of issues to L2 support.
Our L2 support staff have extensive knowledge and experience in handling the most complex SAP issues.
Our L3 staff are SAP certified experts who have designed, built and managed complex SAP landscapes.
Installation of S4/HANA 1909 server + HANA DB on-premises (2 environments: Production and GRC)
Installation of S4/HANA 1809 server + HANA DB on-premises (3 environments: Quality, Fiori and production)
Upgrade of SAP S/4 HANA 1809 to 2020 version
Installation of S4/HANA 1909 server + HANA DB on Azure (3 environments: Development, quality and production)
Installation of S4/HANA 2020 server + HANA DB on Selectel
Upgrade S/4HANA 1909 vers 2020 on Selectel